Shipping Policy
Effective Date: October 21, 2026
At ZORELLIZ, we aim to make the delivery process clear and straightforward, from order confirmation to the arrival of your garden décor and outdoor-living products. This Shipping Policy explains our shipping destinations, order processing procedures, delivery estimates, shipping charges, tracking services, and how to contact us if a delivery issue occurs.
ZORELLIZ is owned and operated by Xiamen Mingzhi Weilai Network Technology Co., Ltd.
1. Shipping Destinations
ZORELLIZ currently accepts orders for delivery to eligible addresses within the United States only.
We do not currently offer standard delivery to destinations outside the United States through our website. Orders submitted with unsupported delivery destinations may not be accepted.
Please ensure that your shipping address is complete, accurate, and located within our supported delivery area before completing checkout.
2. Order Processing Time
After successful payment confirmation, orders may require up to 7 business days to process before dispatch.
Order processing includes payment verification, order review, product preparation, and coordination with the applicable fulfillment facility.
Business days exclude Saturdays, Sundays, and applicable public holidays.
Please note that order processing time is separate from transportation time. An order confirmation does not mean that the order has already shipped.
If an order requires additional verification or encounters an unexpected fulfillment issue, processing may take longer. If a significant delay occurs, we will make reasonable efforts to provide relevant information through the contact details associated with the order.
3. Estimated Delivery Time
For eligible destinations within the United States, our estimated delivery time is generally 4–7 business days after dispatch.
The expected timeline consists of two separate stages:
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Order processing: Up to 7 business days after payment confirmation.
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Shipping and delivery: Approximately 4–7 business days after dispatch.
These timeframes are estimates rather than guaranteed arrival dates. Actual delivery may vary depending on the destination, carrier operations, weather conditions, seasonal demand, and other circumstances affecting transportation.
Customers should allow time for both processing and delivery when estimating when an order may arrive.
4. Shipping Fees and Free Shipping
ZORELLIZ offers free standard shipping on eligible U.S. orders totaling $50 or more, before any applicable taxes and after discounts, where applicable.
For orders below the free-shipping threshold, or for any delivery option not covered by the promotion, the applicable shipping charge will be displayed during checkout before payment is completed.
The shipping charge and available delivery options shown at checkout will apply to the order, subject to the terms of any applicable promotion.
Free-shipping eligibility may depend on the products purchased, the delivery destination, and the conditions of the promotion. Any applicable exclusions will be disclosed before purchase.
5. Order Confirmation and Tracking
After placing an order, you should receive an order confirmation using the email address provided at checkout.
Once your order has been dispatched, shipping confirmation and tracking information will be sent by email when tracking is available.
To check the status of your shipment:
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Locate your shipping confirmation email.
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Open the tracking link provided, if available.
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Review the latest carrier updates for your shipment.
Tracking information may not appear immediately after dispatch. Carriers sometimes require additional time to register a package and publish the first tracking update.
If you cannot locate your confirmation email or tracking information, please contact our Customer Support team and include your order number.
6. Fulfillment and Shipping Origin
Orders may be fulfilled through our own or partner fulfillment facilities, depending on product availability and operational requirements.
The specific fulfillment location may vary by order. Unless a particular origin is expressly confirmed for your order, we do not guarantee that every shipment will originate from a specific warehouse or geographic location.
Any applicable shipping information provided for an individual order should be read together with this policy.
7. Delivery Delays
Although we work to process and dispatch orders within the stated timeframes, delays may occur because of circumstances such as:
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Severe weather or natural events.
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Carrier network disruptions.
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Peak-season or holiday shipping volumes.
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Transportation or sorting delays.
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Incorrect or incomplete delivery information.
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Unexpected fulfillment or inventory issues.
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Other circumstances beyond our reasonable operational control.
If your shipment is delayed beyond the estimated delivery window, please contact us at service@zorelliz.com with your order number.
We will review the available information and, where appropriate, assist with checking the shipment status or contacting the relevant fulfillment or delivery provider.
8. Lost or Stalled Shipments
If tracking information has not changed for an extended period, or you believe your package may have been lost in transit, please contact Customer Support.
To help us investigate, provide:
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Your order number.
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The email address used when placing the order.
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Your tracking number, if available.
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Any relevant delivery updates or other information about the issue.
We will review the available tracking information and work with the applicable carrier or fulfillment provider where appropriate.
A tracking status marked as delivered does not, by itself, prevent you from contacting us to report a genuine delivery problem. If you cannot locate a package marked as delivered, please check the delivery location and contact us so that we can review the available information.
Any resolution will be handled according to the circumstances, the applicable order terms, and relevant consumer-protection requirements.
9. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate shipping information at checkout, including the recipient's name, street address, apartment or unit number where applicable, city, state, ZIP code, and contact details requested by the carrier.
If you notice an address error after placing an order, contact us as soon as possible at service@zorelliz.com.
We will make reasonable efforts to correct an address before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or been handed to the carrier.
If an incorrect or incomplete address causes a delivery problem, we will review the circumstances and explain the available options. Any additional shipping charges or other arrangements will be communicated where applicable.
10. Damaged, Incorrect, or Missing Items
Please inspect your order after delivery.
If your package arrives visibly damaged, contains an incorrect item, or appears to be missing an item, contact Customer Support at service@zorelliz.com.
Please provide your order number and a description of the issue. Photographs of the package, shipping label, and affected products may help us assess the situation more efficiently.
Where appropriate, we may request additional information to verify the issue and determine a suitable resolution, such as a replacement, refund, or authorized return.
Please contact us before sending any item back so that we can provide the appropriate instructions.
11. Order Changes and Cancellations Before Shipping
If you need to change your shipping address or request an order cancellation, contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate requests received before fulfillment or dispatch has progressed too far. However, we cannot guarantee that a change or cancellation will be possible once an order has entered processing or has been shipped.
If your order has already been dispatched, please contact Customer Support for guidance on the available options. Any return request will be handled according to our Return Policy.
12. Taxes and Other Charges
Any applicable taxes or charges collected by ZORELLIZ will be displayed during checkout where required.
Shipping fees, taxes, and other amounts shown in the order summary should be reviewed before payment is submitted.
If a particular order is subject to a charge that is not collected by ZORELLIZ at checkout, the applicable arrangements will depend on the transaction and relevant requirements. We will not represent an unconfirmed charge as a standard fee applicable to every order.
13. Contact Us About Shipping
If you have questions about an order, delivery estimate, tracking update, or shipping issue, please contact our Customer Support team.
Brand: ZORELLIZ
Legal Company Name: Xiamen Mingzhi Weilai Network Technology Co., Ltd.
Registered Business Address:
Unit 1101-38, No. 91 Xixishanwei Road, Software Park Phase III, Xiamen Torch High-Tech Industrial Development Zone, Xiamen, Fujian, China
Customer Support Email: service@zorelliz.com
Customer Service Phone: +86 592 768 7218
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8), excluding Chinese public holidays.
When contacting us, please include your order number so that we can identify your purchase and assist you more efficiently.
14. Policy Updates
ZORELLIZ may update this Shipping Policy when necessary to reflect changes in our fulfillment procedures, delivery arrangements, or applicable requirements.
The effective date displayed at the top of this page identifies the version currently in effect. Any updated policy will be published on this page.
Thank you for choosing ZORELLIZ. We appreciate your business and are committed to providing clear shipping information and responsive customer support.