Return Policy
Effective Date: October 21, 2026
ZORELLIZ wants customers to have clear information about returns before making a purchase.
ZORELLIZ is owned and operated by Xiamen Mingzhi Weilai Network Technology Co., Ltd.
1. 180-Day Return Window
Eligible products may be returned within 180 calendar days from the date of delivery.
A return request must be submitted within this period.
2. Return Eligibility
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer rights, returned merchandise should generally:
- be in substantially the same condition in which it was received;
- include its original components and accessories;
- include original packaging where reasonably available; and
- include sufficient order information to identify the purchase.
We reserve the right to assess the condition of returned merchandise before approving a refund.
3. How to Request a Return
Before sending anything back, email:
Please provide:
- your order number;
- the item you want to return;
- the reason for the return; and
- photographs or video where relevant to a damaged, defective, or incorrect product claim.
Our team will review the request and provide return instructions if approved.
4. Return Address
Do not automatically send returns to our registered business address.
The appropriate return destination may depend on the item and fulfillment location.
After a return request has been approved, Customer Support will provide the applicable return address and instructions.
Unauthorized returns may delay identification and processing.
5. Return Shipping Costs
Return shipping responsibility will be determined according to the circumstances of the return and agreed between the customer and ZORELLIZ Customer Support before the return is shipped.
For preference-based returns, the parties will confirm the applicable return-shipping arrangement during authorization.
If the product arrives damaged, defective, incorrect, or materially different from the product ordered, please contact us before returning it. We will review the issue and provide an appropriate return, replacement, or refund solution without improperly shifting responsibility for our error to the customer.
6. Damaged, Defective or Incorrect Products
Please contact service@zorelliz.com as soon as reasonably possible and provide your order information and supporting photographs where appropriate.
Do not dispose of the item before receiving instructions if doing so could prevent us from reasonably verifying the issue.
7. Refunds
Once a refund is approved, ZORELLIZ will issue it to the original payment method within 7 business days.
After we issue the refund, your financial institution may require additional processing time before the credit appears on your account.
8. Exchanges
Where an exchange is appropriate and available, Customer Support will explain the applicable procedure.
Product availability cannot be guaranteed until an exchange has been confirmed.
9. Non-Returnable Items
Certain products may be ineligible for return where clearly disclosed before purchase or where return would be inappropriate for legal, safety, customization, or hygiene reasons.
Any product-specific exception will be disclosed where applicable and does not limit rights that cannot legally be excluded.
10. Contact
Email: service@zorelliz.com
Phone: +86 592 768 7218
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8), excluding Chinese public holidays.
Legal Company:
Xiamen Mingzhi Weilai Network Technology Co., Ltd.